- BUYER'S GUIDE
Here is all you need to know about choosing your jewellery and using our services.
We offer a selection of beautiful engagement ring styles to choose from but if you can’t find the exact design you are looking for and you would like us to make your perfect piece of jewellery from scratch then check out our Bespoke Design section. Here we can give you advice and individual prices to create your bespoke design.
Choosing the correct diamond can be tricky, so we have simplified the process by identifying the diamond qualities to concentrate on. Check out our helpful guide Choosing your diamond for more information.
For all you need to know about choosing your wedding rings design styles and possible variations then check out our Choosing Your Wedding Ring section.
If you require a fitted or shaped wedding ring or simply something just a little unique then get in touch via our Bespoke Design section.
A Promise Ring is a low-cost, temporary version of an engagement ring. Manufactured to a very high standard you will still achieve a ‘WOW’ factor when proposing!
For more information check out our Promise Ring section.
We offer a great selection of existing product designs, but should you want an item of jewellery designed especially for you then we are always happy to help. Our bespoke design specialists will be happy to assist you.
Check out our Bespoke Design section or Contact Us.
We highly recommend you insure your precious jewellery. Prior to delivery we will provide you with an insurance valuation which will enable you to itemise your jewellery on your household insurance.
We work closely with specialist jewellery insurance company, T H March, to ensure that, if your jewellery is damaged or lost then we can replace your item of jewellery with an exact replica. For more information see http://www.thmarch.co.uk
If you do set up an insurance policy with T H March quote the reference AP303T to link your insurance account to Sarah Phillips Jewellery.
Once your order has been confirmed via email, we normally take 2-3 weeks to dispatch a standard order and 3-4 weeks for a bespoke order. We will provide you with a delivery tracking number and status updates via email.
We strive to ensure that our customers are delighted with their jewellery, however, we understand there may be instances where you would like to return an item for a refund.
For more information check out our Returns section.
We believe in producing timeless jewellery, and stand by the quality of our pieces. We will refund or repair items returned to us within 6 months of the purchase date if there is a manufacturing defect.
We reserve the right not to refund your purchase if the item is damaged, shows wear and tear, has stretched due to incorrect sizing, or if there is evidence of unauthorised repairs or resizing taking place.
Our jewellery is manufactured to a high standard, however normal wear and tear can affect the structure of the ring and claws. It is your responsibility to have your jewellery periodically examined and cleaned to ensure the structural integrity of the piece. It is also your responsibility to insure your items against loss or damage.
Jewellery cleaning, repair and maintenance services are available, Contact Us for further information.